The following sets out the Terms & Conditions of GreenerBeauty.com including shipping and refund policies.

Greener Beauty Ltd is a UK registered company (registration no 112505657) at the registered address c/o Bas Associates Ltd, Unit 8, Wingbury Courtyard Business Village, Leighton Rd, Wingrave, Aylesbury HP22 4LW.

Greener Beauty Ltd is VAT Registered under the registration number of 383 1808 85.

GreenerBeauty.com and all its logos and trademarks are owned by Greener Beauty Ltd and are protected under UK copyright and trademark laws. All material on this site is protected and cannot be used unless explicitly granted permissions by Greener Beauty Ltd.

Greener Beauty Ltd owns the following trademarks: ‘Greener Beauty’ trademark number UK00003581925 and ‘Beauty with a Conscience’ trademark number UK00003553324 both in relation to classes 35.

The following terms and conditions apply when you are using the website GreenerBeauty.com on the online shop either or any other pages and variations of the website also owned by Greener Beauty Ltd. By using our website, you accept these terms and conditions in full. Accordingly, if you disagree with ANY of the terms or conditions outlined in this article you must not use our website.

These terms and conditions are governed by and constructed in accordance with English Law.

We are committed to safeguarding the privacy of GreenerBeauty.com website visitors. GreenerBeauty.com uses cookies; by using our website you are also consenting to our cookie policy which can be found here.

User – Terms and Conditions

User Terms and Conditions

When you create a login for Greener Beauty whether this is using an email address or a Facebook profile the data collected as a result of this will only ever be used for purchases completed on the shop for order and delivery information. We will never email you or contact you without you having given us direct consent to do so by completing the newsletter sign up form.

You are responsible for ensuring that your password is complex enough and is changed at regular intervals. It is also recommended if creating an account using an email address that the password is unique to your Greener Beauty account. If you are aware that your password has become compromised please contact us ASAP on info@greenerbeauty.com. Greener Beauty Ltd will do all it can to help ensure that no payments are made fraudulently however we can not be held liable for any losses as a result of your password becoming compromised. Your password is your responsibility to ensure that it remains confidential.

You agree that you will not:

use the Site for promotional or commercial purposes, except as expressly permitted by Greener Beauty;

modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit the Site or Site Content (other than your own added content), except as expressly authorised by Greener Beauty;

reverse engineer any portion of the Site.

remove or modify any copyright, trademark or other proprietary rights notice on the Site or on any materials printed or copied off of the Site;

use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the Site or any Site Content;

access, retrieve or index the Site to construct or populate a searchable database of business, business reviews or any other component of the site;

reformat or frame any portion of the Site without consent by Greener Beauty;

take any action that (i) imposes or may impose, in Greener Beauty’s sole discretion, an unreasonable or disproportionately large load on our infrastructure or server, including but not limited to, throttle violations; (ii) interferes or attempts to interfere with the proper working of the Site or any activities conducted on the Site; or (iii) bypasses any measures we may use to prevent or restrict access to the Site;

User Conduct

As a condition of use of the Site, you promise not to use the Site or any services available on the Site for any purpose that is unlawful or prohibited by these Terms of Use, or any other purpose not reasonably intended by Greener Beauty. You understand that you are expected to respect the rights of others as a condition of your use of the Site.

Solely as examples, and not in any way limited to the following examples, you agree not to use the Site or services available on the Site:

  • To abuse, harass, threaten, stalk, impersonate, intimidate or bully any other users of GreenerBeauty.com
  • To post or transmit any content that is infringing, libellous, defamatory, obscene, pornographic, abusive, offensive, profane, or otherwise violates any law or right of any third party, or content that is degrading, intimidating, or hateful toward an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability
  • For any illegal or unauthorized purpose.
  • If you are an international user, you agree to comply with all local laws regarding online conduct and acceptable content
  • To post or transmit any communication or solicitation designed or intended to obtain password, account, or private information from any GreenerBeauty.com user
  • To create or submit unwanted email or communications to any other users of GreenerBeauty.com
  • To use or access the site in any manner that violates any laws local to you
  • To submit links to or comments soliciting on behalf of multi-level marketing (MLM) schemes (otherwise known as pyramid schemes or direct selling) and the individual online shops.
  • To attempt to impersonate another user or person
  • To sell or otherwise transfer your profile.

We retain the right to suspend or disable your account at any time in our sole discretion without notice or explanation.

Shop – Terms and Conditions

The Greener Beauty shop is an online retailer selling vegan friendly beauty products that are also free of any harmful chemicals. We offer two different sources of products:

  • Products that you (the consumer) are buying directly from us at Greener Beauty that we have carefully selected from a range of suppliers.
  • Products that you are purchasing online at GreenerBeauty.com but the order is completed and are supplied by carefully chosen 3rd party brands. If you are buying a product from a 3rd party brand it will show on the product page under the main description tab.
The order process

By placing an order at GreenerBeauty.com you are agreeing to purchase the products selected at the listed price. All orders are subject to availability and acceptance by us. We reserve the right to decline any orders placed.

All communication will be sent to the email address used when completing the purchase.

Payment will be made for the full order via PayPal or Stripe and no payment information such as card details will be received by Greener Beauty. The payment process and these details will be protected by the PayPal and Stripe terms and conditions. Alternatively you can pay in instalments via our partner ClearPay where no credit check will be done and no impact to your credit score. If you choose to pay via ClearPay, the total amount (including any shipping costs) will be split into 4 bi-weekly payments.

Once an order has been placed you will receive an order confirmation email detailing the products ordered. If you cannot find this email please check your spam folder.

Once the order has been accepted and dispatched another email will be sent informing you of dispatch. If you have ordered anything from a 3rd party brand you will be sent a further email confirming that this is the case.

Buying directly from Greener Beauty

Orders placed for products that are supplied by Greener Beauty will all be dispatched in the same delivery via the method chosen at check out. However, if you would rather collect your order from our Hove Warehouse please contact us at sales@GreenerBeauty.com and this can be arranged. Further information about the delivery options available at Greener Beauty can be found by going to our shipping page from the about us menu.

Buying from 3rd Party Brands

Orders placed for 3rd party products will be sent independently by our 3rd party suppliers. They have signed strict contracts to ensure that all your personal information is safe and will not be retained by them for any purposes other than sending out your order. 3rd party suppliers also have their own delivery schedules, these are detailed in the delivery information page which can be found by going to our shipping page from the about us menu.

If placing an order for products sold directly by Greener Beauty AND 3rd party brands, please be aware that the orders will be sent out separately. If you order from multiple 3rd party brands, these deliveries will also be sent out in multiple deliveries. Notification will be sent to you informing you as each product or groups of products are dispatched.

Further info on our shop and our process

We will retain a record of all orders accepted by us. You can find the history and status of your orders by logging onto GreenerBeauty.com with the account used to complete the purchase and selecting account and then go to orders.

You may not resell any products purchased from Greener Beauty.

The price of a product shall be as stated on GreenerBeauty.com at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate, but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.

Additionally if you purchase an item that then goes on offer we cannot refund the price difference.

On occasions we will issue promotional codes. When viewing the ‘cart’ there is a field where a coupon code can be entered. Codes should be entered with care as they are case sensitive and only one code can be used against each purchase, so choose the code that best matches the products in your basket. Once the purchase has been completed the code entered can not be changed.

Shipping your order

Orders will be shipped on the same working day if placed before midday UK time. After midday or over a weekend your order will be dispatched on the next working day.

Please Note – if ordering from outside the UK please note that this will either be GMT (Oct-March) or BST (March – Oct))

The timescales mentioned are the average times from dispatch to delivery as advised by Royal Mail. On occasion these delivery times can take longer. Please contact us if you have any questions about this.

If you need anything urgently we suggest using Royal Mail Tracked24 or even better Royal Mail Special Delivery for next working day delivery.


Ordering from outside the UK

Orders are sent International tracked so you will be sent a tracking number via email on dispatch.

Any import Tax or VAT that might be due by your local customs will need to be paid by you prior to delivery.

Please note that if you order products by the brands that are dispatched separately (see list below) dispatch might be delayed as we get everything ready.

  • Buddha Beauty
  • Zao Essence of Nature organic makeup

We cannot ship perfumes, nail polishes, nail polish removers and gel nail polishes outside of the UK. If you order any of these items they will be refunded onto your original payment method.

Product Reviews

We work with our partner FeeFo for product reviews. You will be sent an email after your order where you can click on a link and review our service and products.  We appreciate all reviews whether they are positive or not.

Because we use FeeFo reviews only customers who have purchased an item through us can review this product. We decided to go this route as it gives you more confidence that all our reviews are from real customers.

By reviewing any products on GreenerBeauty.com you are helping our community. However by submitting a review you are lawfully agreeing that the review is honest based on your testing of the product. These reviews cannot and will not be anyway amended or changed.

Once you have submitted a product review, you are agreeing that the information and images submitted may be used by Greener Beauty and may be published on our websites and/or in all other mediums without further consent or notice to you. You further grant Greener Beauty Ltd, GreenerBeauty.com, and their licensees the right to contact you in connection with your User Materials and to use your name, city and city and other information that you have provided in connection with the User Materials.

Gift Cards

Terms and Conditions of our Gift Cards:

  • Gift Cards must be redeemed online at GreenerBeauty.com as full or part payment of products from our Website.
  • A Gift Card cannot be used to purchase a further Gift Card.
  • When ordering a Gift Card, you should ensure to enter the recipient’s email address correctly.  We cannot be held responsible if the address is entered incorrectly.
  • Site offers and promotions do not apply when purchasing gift vouchers.
  • All Gift Cards are dated and expire 12 months from the date of issue.
  • Gift cards cannot be exchanged or refunded for cash.
  • Where products purchased online with a Gift Card are returned, monies owing will be refunded by a Gift Card.
  • We are not responsible if a Gift Card is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.


Greener Beauty reserves the right to cancel a gift card if we deem that such an action is necessary. If so , we may either provide a replacement voucher of equivalent value unless we suspect fraud. This code remains our property.

Greener Beauty may update these conditions from time to time.

Money Off Vouchers in Greener Beauty Gift Boxes

In our gift boxes we offer a discount off a future purchase. The Ts & Cs of these vouchers are:

  • Vouchers are valid for one year from the date of issue. These vouchers cannot be redeemed after the expiry date.
  • Vouchers cannot be exchanged for cash.
  • Vouchers cannot be replaced if they are lost or stolen.
  • Vouchers are non transferable and cannot be exchanged for cash.
  • If you return an item that was purchased using this voucher, this voucher will be credited first before any cash refund.
  • This voucher cannot be used alongside another voucher code.
  • The code for each gift box is an exclusive code for that individual gift box. Each code can only be used once, so once it has been used it cannot be used again under any circumstances.
  • The vouchers are only valid against full price items. As a small independent business we can not discount items further that are already discounted.


Greener Beauty reserves the right to cancel a voucher if we deem that such an action is necessary. If so , we may either provide a replacement voucher of equivalent value unless we suspect fraud. This code remains our property.

Greener Beauty may update these conditions from time to time.

Free Samples Ts and Cs

We offer free samples that you can select from within the basket. The number of free samples you can select is on a sliding scale based on how much you are spending.

SPEND UNDER £30 – Select up to 1 free sample.

SPEND £30 – £50 – Select up to 2 free samples.

SPEND £50 – £75 – Select up to 3 free samples.

SPEND £75 – £100 – Select up to 4 free samples.

SPEND £100+ – Select up to 5 free samples.

Please note. If you are ordering just products from Buddha Beauty, Eden perfumes or Zao makeup you may not receive any free samples. This is because these items might be sent directly from the brands themselves.

We have a number of plastic free samples that are available and are marked as such.

We cannot guarantee what samples we have available and these will vary from time to time.

The free samples are a gift to you from us.

Your part in selecting a free sample is to ensure that it is added to your basket. If it is not in your basket we will not know that you have selected a free sample or which one you would like so we will not add one to your order.

If you would like a free sample and don’t have one listed on your order confirmation email please contact us ASAP and we can add this to your order if it hasn’t already been packaged up for dispatch. In this instance please contact us at info@Greenerbeauty.com

If your order has already been packaged for dispatch I am sorry to say that we wont be able to add the free sample.

If you contact us after you have received an order because you didn’t receive a sample and there isn’t one listed on your order confirmation email, we will not be able to send the free sample separately.

We always work hard to ensure that the sample(s) you selected are added to your order but on occasion these are unavailable so we will select the closest sample that we have available instead. If  you selected a plastic free sample we will always replace with a plastic free sample if possible. If you selected a plastic free sample and we don’t have any plastic free ones available we will not add a free sample in a plastic sachet.

If we don’t have your sample in stock we don’t want to slow your order down arriving with you so we will just dispatch with a replacement without contacting you.

Please note that adding the free sample is not legally binding, we will do our best to fulfil all sample requests but we cannot guarantee them.

These free samples are only available to Greener Beauty customers and cannot be sent free of charge.


Return of goods

Of course we want you to be happy with all the products you purchase at GreenerBeauty.com. However, if you are not let us work with you to make it right.

You can read our full refund policy on our Shipping and Returns page which can be found here.



On occasion we run social media competitions, Terms and Conditions for each of these competitions can be found below:


Social Media Competitions

The promoter is Greener Beauty Ltd. The competition is open to anyone 18 years or over except employees of Greener Beauty Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

There is no entry fee and no purchase necessary to enter this competition.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The route to entry for the competition is to like the post on our Instagram or Facebook account. 

Any additional action (including sharing a post, commenting, tagging etc) are done so at the entrant’s discretion and do not impact the outcome of the giveaway.

We have the right to allow more than one entry per competition at times. We will notify specifically in the post if this is the case

Closing date for entry will be stated in the post on the Instagram page and/ or Facebook post. After this date, then no further entries to the competition will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the competition and how to enter are clearly stated in the Instagram and/ or Facebook post.

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize will be clearly stated in the Instagram and/or the Facebook Post.

The prize is as stated and no cash or other alternatives will be offered. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Winners will be chosen at random and we will share the process if anyone wants to know more

The winner will be notified by private message on Instagram Or Facebook Private Message within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The promoter will notify the winner when and where the prize can be collected

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The competition and these terms and conditions will be governed by law and any disputes will be subject to the exclusive jurisdiction of the courts.

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. For our full privacy policy, go to our website

The winner’s name will be available via our Instagram or Facebook account.

Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, Twitter or any other Social Network. You are providing your information to Greener Beauty Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at Greener Beauty Ltd.


Greener Beauty own the rights to use the following trademarks.

Greener Beauty®

Trade Mark No: UK00003581925

Beauty With a Conscience®

Trade Mark No: UK00003553324


These Terms & Conditions constitute the entire and exclusive understanding and agreement between Greener Beauty and you regarding the Site and these Terms and Conditions supersede and replace any and all prior oral or written understandings or agreements between Greener Beauty and you.

We reserve the right to be able to amend these terms and conditions from time to time. If we these are amended notification will be given and if you disagree with any of the revised terms or conditions, we advise you to cease using GreenerBeauty.com.