Shipping & RETURNS Shipping & RETURNS SHIPPING DESTINATIONS UK Any products ordered, that are not in the list to be dispatched separately below, are sent out 1st class. If ordered before 1pm Monday to Friday, your order will be dispatched on the same day. FREE Shipping for all orders over £35. Orders under £35 incur a £3.95 postage cost. Next day delivery is available at a cost of £8.99. Please order before 3pm to ensure next day delivery. If after 3pm it may be dispatched the next working day (Monday to Friday). Europe FREE Delivery for all orders over £150. Orders under £150 incur a £12.95 postage cost. Please note that if you order products by the brands that are dispatched separately (see list below) dispatch might be delayed as we get everything ready. Israel Flat rate £13.95 USA & Canada Sorry we do not currently ship to North America. Australia Flat rate £19.00 *If you are wishing to order from anywhere not listed above or have any questions please contact us at Sales@GreenerBeauty.com for a shipping quote. UK Deliveries Products dispatched separately Some products are dispatched separately. If you order anything from the following brands they will be dispatched separately from other products: – Buddha Beauty – Eden Perfumes – Mr Maseys Emporium of Beards* – Some Zao Essence of Nature organic makeup *Next day delivery not available on products from Mr.Masey’s Emporium of Beards Lost Deliveries We ship using Royal Mail as we find them the most reliable and fastest UK service. We have had no issues with parcels getting lost. However we cannot guarantee that no parcels will ever get lost. So if you have placed an order and have received an email to say that your order has been completed, this is the date that your order left Greener Beauty HQ. It is advised by Royal Mail to wait for two weeks from this date for First class parcels to be delivered and if it still hasn’t been delivered by this point we can send out a replacement delivery. However if at any point you are concerned that it hasn’t been delivered please contact us and we can work through the options together. Refund Policy Return of goods Of course we want you to be happy with all the products you purchase at GreenerBeauty.com. However, if you are not, let us work with you to make it right. The following details our refund policy. Under the Consumer Contracts Regulation applicable from 2014, you are entitled to notify us of your intent to return unused and unopened products within 14 days of receipt. Goods must be returned within 28 days from receipt. If you wish to return anything we can email you a pre paid postage label that you need to print and attach to your order and drop off at your local post office. Should you want a refund please contact us at Info@GreenerBeauty.com informing us which product you would like to return from which order no with your personal details and why you would like to return the item. Whether you no longer want the item (and it is in its original untampered packaging and can be resold) or it has been damaged in transit we will provide you with details on where to return the purchased item. On receipt of the returned item we will process a refund for the full purchase price of the item to the original method of payment within 3 to 5 working days. Alternatively, we can provide an exchange either: To the same value. To a greater value where the balance is due for payment. To a lesser value where the difference can either be refunded or used towards another product. Please not that if you are not careful with the condition of the product that is being returned a refund could be declined by Greener Beauty. At Greener Beauty we are committed to supplying products in the best possible condition in the quickest possible delivery time; exceeding expectations every time. If you do not feel that we have achieved this, please contact us at Info@GreenerBeauty.com 3rd party returns policy Eden Perfumes Refund Policy If you return an item due to a mistake and want to exchange it for another item, you will be charged £5.00 for the extra delivery costs. We are very confident that you will be delighted with your purchase, but we also realise that purchasing fragrance from a website, without having tried it first, can be quite a gamble. Therefore, if your purchase arrives and it’s not quite what you were looking for, you can return any item for a full refund or exchange within 14 days. Simply email us at Info@GreenerBeauty.com with ‘Eden: I’ve changed my mind’ in the subject line. Please include your order number in the email. Once you have emailed us, send back the item to the address below within 14 days of having received your order. The cost of returning the product to us will not be refunded. Please mark your order number clearly on the back of the package that you send back to us. All Eden Perfumes products go through a rigorous quality checking process as part of the service we offer to you. Therefore, it’s very unlikely you will receive faulty goods from us, but in the unlikely event that this happens we will be happy to refund or exchange the product as you see fit, once the fault has been verified. Please contact us to discuss if this does happen email@example.com Mr Masey Refund Policy TBC ZAO Refund Policy In the unlikely event that we supply goods that are faulty, we will exchange them or refund your payment. Please contact us as soon as possible to report receipt of faulty goods at Info@GreenerBeauty.com Under the Consumer Contracts Regulation applicable from 2014, you are entitled to notify us of your intent to return unused and unopened products within 14 days of receipt. Goods must be returned within 28 days from receipt. The consumer is responsible for return costs. When returning an item(s), all parts, pieces, barcode labels and tags must be in their original unopened packaging, in order to be eligible for a refund. Cosmetics are exempt from right to return if opened or sampled, due to the perishable and hygienic nature of the goods. If unsure whether you would like to keep the goods, please do not open and sample as this invalidates your right to refund. We strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system. Once we receive the goods in saleable condition, a full refund for the cost and shipping of goods will be made to your credit/debit card. Customers are responsible for the cost of returning the goods to us.