WE HAVE TRIED OUR BEST TO ANSWER THE QUESTIONS WE ARE MOST FREQUENTLY ASKED. HOWEVER IF YOU CANT FIND THE ANSWER YOU ARE LOOKING FOR DO NOT HESITATE TO CONTACT US HERE.

GREENER BEAUTY GENERAL

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, Visa Debit, Maestro, American Express and Paypal.

How secure is your website are my personal details safe with you?

We work very hard to ensure that Greener Beauty has the highest level of security so that you and your details are really safe when shopping with us.

Why is an item showing out of stock?

To keep everything we sell as fresh as possible we keep a minimal level of stock. If you are looking at something and it has been showing as out of stock for a while please add your email to the waitlist and we will be notified that you are waiting for this product to come back into stock. When it does come back into stock you will be sent an email saying that it is available for purchase.

Why do you need my telephone number?

If you place an order and there are any questions such as an incomplete address or a product question we will email you first but if we don’t get a response via email we will text you.

Why do you need my email?

You will be sent an email confirmation of your order and a notice when it has been dispatched.

If you place an order and there are any questions such as an incomplete address or a product question we will email you first.

This is the only way in which we will use your email address, unless you sign up for our newsletter – Greener News in which case you will also receive this.

Do you use cookies?

Yes please see our cookie policy here

What do I do if I have a complaint?

Of course we want you to be as happy as possible with everything from the service you receive to everything you have purchased. If you do have a complaint please contact us at info@greenerbeauty.com and we will do our best to make you happy.

What should I do if I forget my login details?

You can reset your password by clicking on the forgotten password link. If you cant remember which email address you used please contact us via our chat or info@greenerbeauty.com

I am an influencer and I want to review your products

We have some information just for you. Please click here 

PRODUCTS

How natural are your products?

We have a list of ingredients that we avoid. These can be found here.

How effective are natural products?

They are just as effective once you have found one that works for your needs. When it comes to changing to a natural deodorant your body might need to detox so it will take a few weeks, you can read more about this here 

Contact us if you would like further help or assistance in finding the right product for you.

Are your products suitable for vegetarians/ vegans?

Yes. Everything is vegan friendly. And always will be. As a vegan run business we will never change these ethics.

Are any of your products tested on animals?

NO.
Never.
As a vegan run business this is one of our strongest Ethics.
We will never sell any brands that test on animals.
We will never sell any brands that sell their products where it is the law to test on animals.
We will never sell any brands that are owned by an animal testing parent company.

If a brand we sell is brought out by an unethical company OR if they start to sell anywhere it is the law to test on animals we will simply stop selling their range.

Do any of your products contain palm oil?

Some of our products do contain palm oil. However we work hard to ensure that all the brands only use sustainable oil. If you are avoiding palm oil please use the eco friendly filter where you can exclude items that contain palm oil.

I need some help finding the right product for me?

Vic literally loves helping people find the right product for them. Contact us via email or our instant chat on the website and Vic or another member of the team will do all they can to ensure you get the best product for you.

PACKAGING

Is your packaging environmentally friendly?

Yes. We send out all orders in a brown cardboard box (only brown as white is bleached). The contents are then in tissue paper with shredded paper for protection. Everything used in the packaging is 100% recyclable, even down to the brown paper tape. Printed delivery notes with your order are optional to save paper. If you would would like a delivery note make sure you complete the full check out process rather than the PayPal Checkout Now option. You can then check the box to notify us of your choice. Email delivery notes are send with every order

Why are all your products not plastic free?

Greener Beauty is not currently a plastic free shop. Greener Beauty is about making life easier for vegans without having to check products, brands, cruelty free status, parent companies cruelty free status, ingredients for animal products, ingredients for harmful ingredients, reef safe if suntan lotion etc. And this is exactly what we do, we make it easier for you to shop safely without having to worry or spend too much time googling.

Greener Beauty does offer plastic free options for everything but also more traditional plastic options. Whatever you choose there is an option for you at a budget that works for you.

ORDERING

I need to make changes to my order how do I do this?

Please contact us as soon as you realise that you want to make changes at info@greenerbeauty.com However please be aware that we work our hardest to get your orders to you as quickly as possible and this means if you order Monday to Friday before 4pm your order will be dispatched that day.

Can I cancel my order?

We try to be super-fast dispatching your order, so once an order has been placed, we might be unable to cancel it. However, we will try our very best to help so please make sure you contact us as quickly as possible at info@Greenerbeauty.com with your request and order number.

I haven’t received an order confirmation?

An email order confirmation is sent after each order. If you haven’t got this in your inbox please check your Spam folder where it may have gone. If you still cant find it please contact us at info@greenerbeauty.com and we can confirm your email address and resend the order confirmation.

My product has been damaged in transit what do I do?

Please email us at info@Greenerbeauty.com with pictures of your order and the damage.

Can I return products?

Yes. You can read our full returns policy here 

I have received my order but it does not contain everything I ordered?

I am sorry if this causes any panic or worry. We have a handful of suppliers who ship stock directly from their warehouses, these brands are Buddha Beauty, Eden Perfumes and some Zao products. If you order contained something from one of these brands you should have received an email from us informing you that your order would be in multiple deliveries.

If you are still concerned or missing something else please contact us at info@greenerbeauty.com

SHIPPING

Where do you deliver?

We ship all over the world but currently not to the USA or Canada. If you would like to place an order and don’t have a shipping option and you aren’t in one of these countries please contact us and we can add a shipping rate for you.

Can you offer express delivery?

Yes once this is offered by Royal Mail again.

How much is shipping and how long does it take?

To the UK it is free when you spend £35 or more, alternatively it is £3.95 when you spend under £35. We ship via Royal Mail first class. Orders are dispatched Monday to Friday at 5pm, we do our best to get all the orders up till that point dispatched.

Do you ship to mainland Europe?

Yes. We offer free delivery when spending over £150. Alternatively any spend under this will incur a £12.95 postage cost. Deliveries to Europe are sent via Royal Mail International Tracked. If you would like the tracking details please contact us and we can provide these for you.

Will my order be sent with tracking details?

If you would like tracking please contact us before dispatch and this can be provided. However this is not included in our standard shipping.

CHARITIES

I see you plant trees for every order, do you have a really big garden that you plant them in?

If only! We would love to live surrounded by trees and nature but sadly we do not. We are a partner with Eden Reforestation who plant trees all around the world employing local people at a fair wage where the trees are most needed. You can read more about them here.

Are you Carbon Neutral?

We are working towards being totally carbon neutral by planting trees with Eden Reforestation. We plant 15 trees per month for each member of staff which covers the carbon emissions of our laptops. We also plant 50 trees per month to negate the carbon footprint of our website.

How do the charity donations at checkout work?

Any donation made at checkout to one of our chosen charities is 100% donated to them. We schedule the donations to them either quarterly or monthly depending on the charities preferred frequency.

We hope that has covered any questions you may have but if it hasn’t do not hesitate to get in contact with us.

BUY A TREAT

PLANT A TREE

For every Greener Beauty customer order we plant one tree. This is part of our ongoing effort to lower our carbon footprint and build a better world. We work with an American Charity called Eden Reforestation who plant trees globally where they are most needed. They hire, train and employ local people at a fair wage who then plant trees native to their land and protect the seedlings and eventually the forests. As a result of their careful nurturing they have an 80% seedling survival rate. This gives the local people a consistent income enabling them to provide for their families, and as the reforestation effort goes on, healthy forests emerge and the negative effects of deforestation disappear. Since Eden Reforestation began over 250 million trees have been planted around the world in Ethiopia, Madagascar, Nepal, Haiti, Indonesia, Mozambique. To further negate the carbon footprint of Greener Beauty HQ we also plant 15 trees a month per member of staff. Always ethical. Always vegan. Always Greener Beauty.

 

Team Greener Beauty x