FREQUENTLY ASKED QUESTIONS

WE HAVE TRIED OUR BEST TO ANSWER THE QUESTIONS WE ARE MOST FREQUENTLY ASKED. HOWEVER IF YOU CANT FIND THE ANSWER YOU ARE LOOKING FOR DO NOT HESITATE TO CONTACT US HERE.

GREENER BEAUTY GENERAL

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, Visa Debit, Maestro, American Express and Paypal.

How secure is your website are my personal details safe with you?

We work very hard to ensure that Greener Beauty has the highest level of security so that you and your details are really safe when shopping with us.

Why is an item showing out of stock?

To keep everything we sell as fresh as possible we keep a minimal level of stock. If you are looking at something and it has been showing as out of stock for a while please add your email to the waitlist and we will be notified that you are waiting for this product to come back into stock. When it does come back into stock you will be sent an email saying that it is available for purchase.

Why do you need my telephone number?

If you place an order and there are any questions such as an incomplete address or a product question we will email you first but if we don’t get a response via email we will text you.

Why do you need my email?

You will be sent an email confirmation of your order and a notice when it has been dispatched.

If you place an order and there are any questions such as an incomplete address or a product question we will email you first.

This is the only way in which we will use your email address, unless you sign up for our newsletter – Greener News in which case you will also receive this.

Do you use cookies?

Yes please see our cookie policy here

What do I do if I have a complaint?

Of course we want you to be as happy as possible with everything from the service you receive to everything you have purchased. If you do have a complaint please contact us at info@greenerbeauty.com and we will do our best to make you happy.

What should I do if I forget my login details?

You can reset your password by clicking on the forgotten password link. If you cant remember which email address you used please contact us via our chat or info@greenerbeauty.com

I am an influencer and I want to review your products

We have some information just for you. Please click here 

PRODUCTS

How natural are your products?

We have a list of ingredients that we avoid. These can be found here.

How effective are natural products?

They are just as effective once you have found one that works for your needs. When it comes to changing to a natural deodorant your body might need to detox so it will take a few weeks, you can read more about this here 

Contact us if you would like further help or assistance in finding the right product for you.

Are your products suitable for vegetarians/ vegans?

Yes. Everything is vegan friendly. And always will be. As a vegan run business we will never change these ethics.

Are any of your products tested on animals?

NO.
Never.
As a vegan run business this is one of our strongest Ethics.
We will never sell any brands that test on animals.
We will never sell any brands that sell their products where it is the law to test on animals.
We will never sell any brands that are owned by an animal testing parent company.

If a brand we sell is brought out by an unethical company OR if they start to sell anywhere it is the law to test on animals we will simply stop selling their range.

Do any of your products contain palm oil?

Some of our products do contain palm oil. However we work hard to ensure that all the brands only use sustainable oil. If you are avoiding palm oil please use the eco friendly filter where you can exclude items that contain palm oil.

I need some help finding the right product for me?

Vic literally loves helping people find the right product for them. Contact us via email or our instant chat on the website and Vic or another member of the team will do all they can to ensure you get the best product for you.

DISCOUNTS

Do you work with discount websites?

NO.

We have never and will never work with any discount websites. We work hard to keep our prices as low as possible all year round.

It has been brought to our attention that there a number of websites offering ‘Greener Beauty discount codes’ some up to 50% off. These codes will not work. Please do not visit these sites to get discounts!

PACKAGING

Is your packaging environmentally friendly?

Yes. We now offer two different packaging options, a zero waste option which has no waste and is plastic free and our traditional Eco Luxury packaging which is now a free upgrade that can be selected on checkout if you are spending over £15. Both packaging contain fully recyclable packaging and are both plastic free. Printed delivery notes with your order are optional to save paper. If you would would like a delivery note make sure you complete the full check out process rather than the PayPal Checkout Now option. You can then check the box to notify us of your choice. Email delivery notes are send with every order.

If you would like to read more about our packaging options you can do so by clicking here. 

Why are all your products not plastic free?

Greener Beauty is not currently a plastic free shop. Greener Beauty is about making life easier for vegans without having to check products, brands, cruelty free status, parent companies cruelty free status, ingredients for animal products, ingredients for harmful ingredients, reef safe if suntan lotion etc. And this is exactly what we do, we make it easier for you to shop safely without having to worry or spend too much time googling.

Greener Beauty does offer plastic free options for everything but also more traditional plastic options. Whatever you choose there is an option for you at a budget that works for you.

ORDERING

I need to make changes to my order how do I do this?

Please contact us as soon as you realise that you want to make changes at info@greenerbeauty.com However please be aware that we work our hardest to get your orders to you as quickly as possible and this means if you order Monday to Friday before 4pm your order will be dispatched that day.

Can I cancel my order?

We try to be super-fast dispatching your order, so once an order has been placed, we might be unable to cancel it. However, we will try our very best to help so please make sure you contact us as quickly as possible at info@Greenerbeauty.com with your request and order number.

I haven’t received an order confirmation?

An email order confirmation is sent after each order. If you haven’t got this in your inbox please check your Spam folder where it may have gone. If you still cant find it please contact us at info@greenerbeauty.com and we can confirm your email address and resend the order confirmation.

My product has been damaged in transit what do I do?

Please email us at info@Greenerbeauty.com with pictures of your order and the damage.

Can I return products?

Yes. You can read our full returns policy here 

I have received my order but it does not contain everything I ordered?

I am sorry if this causes any panic or worry. We have a handful of suppliers who ship stock directly from their warehouses, these brands are Buddha Beauty, Eden Perfumes and some Zao products. If you order contained something from one of these brands you should have received an email from us informing you that your order would be in multiple deliveries.

If you are still concerned or missing something else please contact us at info@greenerbeauty.com

FREE SAMPLES

Do you offer Free Samples?

Yes, you can select your free samples from in the basket. The number of free samples you can select is on a sliding scale based on how much you are spending.

SPEND UNDER £30 – Select up to 1 free sample.

SPEND £30 – £50 – Select up to 2 free samples.

SPEND £50 – £75 – Select up to 3 free samples.

SPEND £75 – £100 – Select up to 4 free samples.

SPEND £100+ – Select up to 2 free samples and get a free organic cotton Greener Beauty makeup bag.

Do you offer Plastic Free Samples?

We have a number of plastic free samples which will be marked as such.

I didn't receive my free samples in my order

The free samples are a gift to you from us.

Your part in selecting a free sample is to ensure that it is added to your basket. If it is not in your basket we will not know that you have selected a free sample or which one you would like so we will not add one to your order.

If you would like a free sample and don’t have one listed on your order confirmation email please contact us ASAP and we can add this to your order if it hasn’t already been packaged up for dispatch. In this instance please contact us at info@Greenerbeauty.com

If your order has already been packaged for dispatch I am sorry to say that we wont be able to add the free sample.

If you contact us after you have received an order because you didn’t receive a sample and there isn’t one listed on your order confirmation email, we will not be able to send the free sample separately.

Please note that adding the free sample is not legally binding, we will do our best to fulfil all sample requests but we cannot guarantee them.

I received different samples to the ones I selected.

The free samples are a gift to you from us.

We always work hard to ensure that the sample you selected are added to your order but on occasion these are unavailable so we will select the closest sample that we have available instead. If  you selected a plastic free sample we will always replace with a plastic free sample if possible.

If we don’t have your sample in stock we don’t want to slow your order down arriving with you so we will just dispatch with a replacement without contacting you.

Can I just order some free samples?

Sadly we can only offer free samples to our customers who have placed an order.

SHIPPING

Where do you deliver?

We ship all over the world but currently not to the USA or Canada. If you would like to place an order and don’t have a shipping option and you aren’t in one of these countries please contact us and we can add a shipping rate for you.

Can you offer express delivery?

Yes, we offer Royal Mail Special Delivery. This is only available in the UK.

Please note:

  • Special delivery is not available on Mr Maseys.
  • Special delivery is not available on items from Buddha Beauty.
  • Special delivery for Eden perfumes has a 1-2 day delivery time.

If you placed an order that only contains items from Buddha Beauty, Eden Perfumes, Mr Maseys or Zao makeup and you selected some free samples these samples will be sent separately via Royal Mail First Class.

How much is shipping and how long does it take?

To the UK it is free when you spend £40 or more, alternatively it is £3.95 when you spend under £40. We ship via Royal Mail first class. Orders are dispatched Monday to Friday at 5pm, we do our best to get all the orders up till that point dispatched.

Do you ship to mainland Europe?

Yes. We offer free delivery when spending over £150. Alternatively any spend under this will incur a £12.95 postage cost. Deliveries to Europe are sent via Royal Mail International Tracked. If you would like the tracking details please contact us and we can provide these for you.

Will my order be sent with tracking details?

If there is tracking available for your order you will be emailed all tracking details. If you cannot find the email it will also be available within your order on our website if you have an account.

CHARITIES

I see you plant trees for every order, do you have a really big garden that you plant them in?

If only! We would love to live surrounded by trees and nature but sadly we do not. We are a partner with Eden Reforestation who plant trees all around the world employing local people at a fair wage where the trees are most needed. You can read more about them here.

Are you Carbon Neutral?

We are working towards being totally carbon neutral by planting trees with Eden Reforestation. We plant 15 trees per month for each member of staff which covers the carbon emissions of our laptops. We also plant 50 trees per month to negate the carbon footprint of our website.

How do the charity donations at checkout work?

Any donation made at checkout to one of our chosen charities is 100% donated to them. We schedule the donations to them either quarterly or monthly depending on the charities preferred frequency.

We hope that has covered any questions you may have but if it hasn’t do not hesitate to get in contact with us.

BUY A TREAT

PLANT A TREE

For every Greener Beauty customer order we plant one tree. This is part of our ongoing effort to lower our carbon footprint and build a better world. We work with an American Charity called Eden Reforestation who plant trees globally where they are most needed. They hire, train and employ local people at a fair wage who then plant trees native to their land and protect the seedlings and eventually the forests. As a result of their careful nurturing they have an 80% seedling survival rate. This gives the local people a consistent income enabling them to provide for their families, and as the reforestation effort goes on, healthy forests emerge and the negative effects of deforestation disappear. Since Eden Reforestation began over 250 million trees have been planted around the world in Ethiopia, Madagascar, Nepal, Haiti, Indonesia, Mozambique. To further negate the carbon footprint of Greener Beauty HQ we also plant 15 trees a month per member of staff. Always ethical. Always vegan. Always Greener Beauty.

Team Greener Beauty x